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Hotels
Hotels
    • Need

      Travellers are increasingly using online channels to review and choose the hotels. Hotel chains want to use this information to make their hotel attractive choices.

    • Deliverable

      Factors that drove positive and negative perceptions, categorized into the dimensions that travellers evaluate hotels on (e.g. location, service, amenties etc.)

    • Impact

      Smoother guest experience by acting on customer feedback

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